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Please note that this template is part of the QI Macros for Excel
Lean Six Sigma Solution
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Balanced Scorecard
Long-Term
Vision
Financial
Growth
Short-Term
Measures
Targets
Increase
Customers
# of
Customers
% increase
Increase
Order Size
Average Sale
% increase
Increase
Frequency
Frequency of
Sale
% increase
New
Revenue
New Product
Revenue
% increase
Increase
Customer
Satisfaction
Customer
Satisfaction
% increase
Increase
Referals
Referal Rate
% increase
Increase
Frequency
Frequency
% increase
Reduce
Cycle Time
Cycle Time
% reduction
Reduce
Defects
Parts per
Million
% reduction
Reduce
Costs
Cost of
Waste &
Rework
% reduction
Balanced Scor