Free Balanced Scorecard Template 23Free Balanced Scorecard Template 23Free Balanced Scorecard Template 23
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MetricNet Balanced Scorecard Builder for Service Desks
Scorecard Template

Performance Metric

Metric
Weighting

Cost per Ticket

25.0%

Customer Satisfaction

25.0%

First Contact Resolution Rate

15.0%

Agent Utilization

15.0%

Agent Job Satisfaction

10.0%

Average Speed of Answer (ASA) (seconds)

10.0%

Total

100.0%

Performance Range
Worst Case

Best Case

N/A

N/A

Your Actual
Performance

N/A

Metric Score

Balanced
Score

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

N/A

#DIV/0!

MetricNet Balanced Scorecard Builder for Service Desks
Performance Ranges

Performance Metric
Cost per Ticket

Performance Range
Worst Case

Best Case

$0.00

$0.00

Customer Satisfaction

0.0%