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Content
MetricNet Balanced Scorecard Builder for Service Desks
Scorecard Template
Performance Metric
Metric
Weighting
Cost per Ticket
25.0%
Customer Satisfaction
25.0%
First Contact Resolution Rate
15.0%
Agent Utilization
15.0%
Agent Job Satisfaction
10.0%
Average Speed of Answer (ASA) (seconds)
10.0%
Total
100.0%
Performance Range
Worst Case
Best Case
N/A
N/A
Your Actual
Performance
N/A
Metric Score
Balanced
Score
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N/A
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MetricNet Balanced Scorecard Builder for Service Desks
Performance Ranges
Performance Metric
Cost per Ticket
Performance Range
Worst Case
Best Case
$0.00
$0.00
Customer Satisfaction
0.0%