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Balanced Scorecard 2016/17 - Q4 Year-End Results

Organizational Safety

Client/Family
Centered Care
and Service
Delivery

Lead
K. de Prinse

Indicators
Resident (Inpatient) Satisfaction (QIP)
"What number from 1 to 10 would you
give the overall care you received from Casey House?"

Annual

"What number
from 0 1o 10 would you give the overall care you
received from CH in the last 12 months?"

Annual

Client (Outpatient) Satisfaction (QIP)
K. de Prinse

16/17 Q4

FY 16/17
Target

Benchmark

Benchmark Source

9.0

9.2

9.5

9.0

75%

Provincial Average for
Small Hospitals

9.0

9.7

9.4

9.0

n.a.

No comparator exists

232

2

1

0/0

n.a.

Industry experts do not
recommend a benchmark

0

1

0

0

n.a.

Industry experts do not
recommend a benchmark

Commentary

Indicator changed in 2015/16
(previous indicator was "Total
Reported Incidents")

K. de Prinse Patient/Client Critical Incidents

Monthly

A. Stewart / Hospital Acquired Incidence of ARO: Rate per
K. de Prinse 1000 Patient Days