Example formal/ legal
complaint letter template
Name of the person you are writing to
Name of the firm
Building number and street name
House/ flat/ building number and street name
Your telephone number
Formal complaint about [name of service provider]
Dear Mr/Mrs/Ms [name of the firm’s contact]
I am writing to make a formal complaint against [name of individual who provided the service]. My
complaint is that they failed to provide me with a satisfactory service when
describe what the service provider had been hired to do for you [for example dealing with the
sale or purchase of a house].
say when this was [give the date or dates when the problem occurred].
My complaint is that [list what you think went wrong or wasn’t done properly. Be as clear as you
can. It can help to make it short and to the point].
This situation has caused me [describe the impact this issue has had on you, your family or others