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Business Apology Letter to Customer
To
David Benedict
G-67, timothy tower, Putney Street
New York, USA
Date: 6th April 2014
Subject: apologizing for the mistake made from our end
Dear Mr. Benedict
I, Jack Andrews, the store manager at Zara Men am writing this letter to
you on behalf of my store staff member in order to apologize. Tim Garret,
a junior staff member showcased unruly behavior and was out of line
when dealing with you. I deeply regret what happened and hope that you
accept this apology.
All our staff members are top professionals who are given a 3 month
training program prior to their joining. Tim Garret is a new employee, who
too was given the right training but happened to lose his temper on 2nd
April, 2014. I am extremely sorry for his conduct and take full
responsibility on his behalf. As a gesture of goodwill, we are willing to
offer you a free shopping coupon worth $100 which you can use within
the next 1 year of your purchase at our store.
We are constantly aimed at