Free apology letter 07
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Dear Yankee Candle Fund Raising Customer,

The Yankee Candle
Company, Inc. P.O.
Box 110
South Deerfield
MA 01373-0110

Corporate 413665-8306 fax
413-665-4815

Wholesale

800-792-6180
fax 800-872-7905

Retail
413-665-8306
fax 413-665-8911

Catalog Sales
800-243-1776 fax
413-665-8321

Credit & Billing
800-792-6180 fax

We wanted to personally reach out and let you know that we sincerely regret the frustration
and inconvenience that our delay in shipping your order this season may have caused you,
your organization or your supporters. I also wanted to provide you with some background to
help explain this issue.
For several years, we have used a third-party fulfillment provider in Ohio to ship our
fundraising orders to customers. Unfortunately this year, the provider experienced significant
challenges which have resulted in delays in the shipment of some of our orders, including
yours. We understand that these delays are unacceptable to you, our customers, and can
assure you that they are