Dear Yankee Candle Fund Raising Customer,
The Yankee Candle
Company, Inc. P.O.
Corporate 413665-8306 fax
Credit & Billing
We wanted to personally reach out and let you know that we sincerely regret the frustration
and inconvenience that our delay in shipping your order this season may have caused you,
your organization or your supporters. I also wanted to provide you with some background to
help explain this issue.
For several years, we have used a third-party fulfillment provider in Ohio to ship our
fundraising orders to customers. Unfortunately this year, the provider experienced significant
challenges which have resulted in delays in the shipment of some of our orders, including
yours. We understand that these delays are unacceptable to you, our customers, and can
assure you that they are