FORMAL, INFORMAL, TRANSACTIONAL
Read the extracts and answer the questions.
Where are the extracts from?
What is the purpose of each letter?
How do they differ?
Which extracts are examples of formal letters?
How is the reader addressed in a formal letter?
What are the closing remarks for formal letters?
What is the salutation in a friendly letter?
How would you end extracts 1,2,3 ?
How would you begin the extracts 4 and 5?
Dear Mr Miller,
I received your kind invitation to the reception. Unfortunately, owing to other
commitments. I will be unable to attend ...
l just got your invitation to the company’s event. l ‘m afraid I can’t make it
because I’ve a/ready made plans which l can "t change ...
I am writing to complain about the poor quality of the items which I received
from your company. I have no other alternative but to cancel the order which 1
placed earlier this week ...
... thus, I recommend that