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A Handbook of Business Correspondence
Príručka obchodnej korešpondencie v anglickom jazyku

Mgr. Monika Ďuríková

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Content

1 Business letters in English
2 Business letters formats
3 Planning a business letter
4 Letter requesting information
5 Letter sending information
6 Price change notice
7 Letter of invitation
8 Enquiry letters
9 Offer
10 Reply to an offer
11 Order and its confirmation
12 Complaint
13 Reply to complaint
14 Resumes, CVs and covering letters

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1 BUSINESS LETTERS IN ENGLISH
Business letters are formal paper communications between, to or from businesses and
usually sent through the Post Office or sometimes by courier. Business letters are
sometimes called "snail-mail" (in contrast to email which is faster). This lesson
concentrates on business letters but also looks at other business correspondence. It
includes:



letter
memo
fax
email

Who writes Business Letters?
Most people who have an occupation have to write business letters. Some write many
letters e