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Customer Response Letter Template #1
From Comment Card – Enthusiastic Compliment
[ON RESTAURANT LETTERHEAD]

[DATE]
[Name]
[Address]
[City, State ZIP]
Dear [

],

It is always a thrill to get fan mail, particularly when it is as positive as your experience
was.
We strive every day to ensure our guests have a wonderful meal and a marvelous time at
our restaurant and it is extremely encouraging for someone to tell us. Thank you so much
for taking the time to share this with us. It really means a lot to me and to everyone on
our staff.
While compliments are always appreciated, we also hope that you would tell us if we
ever disappoint you. If you have a chance, please ask for myself or the manager on duty
the next time you visit us so that we may thank you personally.
Thank you again for your kind comments and patronage. We look forward to serving you
again soon.
Best regards,
[Name of Owner / Manager Name], [Title]
cc: [Owner / Company President / Managing Partner]

Customer Response Let