Free apology letter 28
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Bob Wilson
Customer Service Manager
Tangy Food Products
1021 Tamarisk West Street
Rancho Mirage, CA 95420
(760) 416-3139
February 10, 2014
Harry Jefferson
Store Manager
Arc Supermarkets
2431 Fair Oaks Blvd.
Fair Oaks, CA 95415
Dear Mr. Jefferson:
We are sorry for the inconvenience caused to your organization. The
purchase order No. GH 112233 that you received on February 3, 2014 was
defective. We understand the inconvenience caused to your company and
The shipped product did not meet the quality and standards that we have
been delivering for the last five years. We are analyzing what went wrong and
very soon let you know the details. Till then, we assure you that this type of
mistake will never happen again in the future. We understand our customers
have full faith in our products, and they should continue to do so without any
We have already started working on your order with the help of additional
staff. We will be shipping your order by the end of this week. We hav