As the manager of the Anytown Grill, I would like to sincerely
apologize for the negative experience you had at our restaurant.
Having read your letter, I am appalled by the treatment you
experienced. This does not reflect the high standards we hold here at
the Anytown Grill.
In your letter, you stated that the server splashed coffee on your food
but refused to replace it. This, of course, is unacceptable. You also
say that she handled your food roughly and dropped mashed
potatoes on your lap. Finally, you mentioned that the server directly
solicited a tip from you, which you did not provide.
Unfortunately, your description of this server did not include a name.
All of our servers wear nametags, although you claim that yours was
not wearing hers. Your description of this waitress as a young woman
with brown hair and brown eyes does not provide us with enough
information to identify her. We have, however, addressed the staff to
ensure that all employees wear nametags