May 24, 2012
3243 Main St.
Thousand Oaks, CA 92340
2344 Williams Rd.
Malibu, CA 92344
Dear Mr. Crawford,
I am very sorry for your experience at our restaurant. I cannot imagine what it
must have been like to have discovered the cockroach in your food. I
apologize profusely. We have never had that happened before, and we
always pass our health inspections with flying colors. After your experience, I
made sure to look closely at the kitchen. We also hired an exterminator to
come in right away. I want to assure you we are doing everything to fix the
problem you experienced and making sure it does not recur.
I know that you may never want to revisit our restaurant again, but I do hope
you will reconsider. If you do, please enjoy this coupon for a complementary
dessert. You can also ask for me personally if you have any further problems.
We appreciate your patronage and feel so embarrassed by the incident that
occurred at our restaurant.