Sample of an adjustment letter
8th End Street, London
17th January 2018
Centerville Bicycle Corporation
Ref – Complaint dated 15th January 2018
This is in reference to your complaint dated 15th January 2018. We
are very sorry that a broken bicycle had been delivered to your
address. We take these things very sincerely and can sympathize
with you for the inconvenience caused to you due to us.
In the meantime, we would like to replace your bicycle with a brand
new bicycle of the same brand with no shipping costs to you. Our
delivery boy will come and collect the defective product and deliver
the brand new bicycle. Also, we would like to gift you a $100 gift
card which can be used in any store, for the inconvenience caused
to you due to us. We hope that you will continue shopping with us.
PFA – $100 Gift Voucher, it can be used anywhere.