Bijoy Sharani, Dhaka-1000
September 22, 04
Ref: Your letter dated September 20, 2004
We regret that you had to make the trouble of writing to us. Your
letter of Sept. 20, 04 must have crossed with our letter No: 4k-21
of Sept. advising you of the dispatch of goods.
Due to power failure in the factory, the production was held up for
six (6) days. With a large number of orders -on hand, we were
under serious pressure and therefore we had to work extra hours
as soon as the power supply started. In those days we were too
busy to fit the problem that communication chain between factory
and administrative building was badly hampered. As a result,
communication with customers also faced serious problems.
We are extremely sorry about this delay and hope you will realize
that it was only due to circumstances beyond our control. We
expect that you will receive the goods as ordered within
September 25, 04.