Free adjustment letter 31Free adjustment letter 31
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Emporium Tea Ltd.
Golf Club Road, Tongi, Gazipur
25th July, 04,
Manger
State Tea Corner
25, Dhanmondi, Dhaka-1211
Ref: Your letter dated July 21, 2015
Dear Sir,
We have received your letter of complaint dated July 21,
04 regarding shortage of quantity. It is probably first time
that we get such complaint from a customer regarding
shortage of quantity.
Where as you are our valued customer, we cannot deny
any human error made by our dispatch workers. As a large
concern in the country, we have to deal with large quantity
each day and therefore a sudden error is possible. We
therefore, are dispatching the shortage quantity as per
your order.
We expect your co-ordination as before.
With thanks.
Yours faithfully
Salam Ahmed
Sales Manager
Emporium Tea Ltd.