Sample "Adjustment Letter" That Says 'Yes."
State College PA
March 17, 2001
Ms. Georgette Branfman,
3322 West College Ave.
State College PA 16801
Dear Ms. Branfman,
Thank you for your letter about our Get Organized® time management
software & CD, and your conclusion that it did not live up to the promises
implied in the sales material for it. We certainly agree that our products
should be functional and effective, and that’s why we stand behind them
with our unique 48-hour warranty.
We note that your software package was purchased last August, and is
thus out of warranty. However, a review of our promotional material showed
that it did indeed suggest that the software would enable users to increase
their grades while sleeping til noon and consuming an additional case of
beer each week.
That is our mistake, as a review of our test marketing results showed that
the software’s effectiveness wore off rapidly after 10:00 AM or two
additional six-packs, whichever came first.