Free adjustment letter 21
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Dear [Customer]:
I can imagine how disappointed you must have been to discover
that the backpack you bought from Doe Camping Supply was
too small to hold your gear for an extended trip. While I
sympathize with your plight, you did buy the backpack during
our two-day Thanksgiving Blowout Sale. Signs posted during the
sale said that we could offer no refunds or exchanges. This is
the only way that Doe's can continue to bring you such low
prices on our blowout sales. Having to process returns and
exchanges would greatly increase the price of the gear.

I am enclosing a $5.00 gift certificate you can redeem at any
Doe Camping Supply store. It is good on all merchandise,
including sale items. We value your patronage here at Doe's and
hope you will continue to consult us for all your outdoor
supplies.