2398 Red Street
Salem, MA 34588
March 10, 2001
Thomas R. Smith
3489 Greene Ave.
Olympia, WA 98502
Dear Mr. Smith:
I was very disappointed to read your letter of August 17
dealing with the issue of incorrectly produced publicity
leaflets. As someone who values your business, I have
already begun to find a solution to resolve this problem.
My top photographer will call you to arrange an
appointment at your earliest possible convenience to retake photos in full color. Also, we will deduct another 15
percent of the bill for the misunderstanding. Thank you
for your patience.