Free adjustment letter 18
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Sample Letter #1

We are sorry to learn of your misfortune on
Lake Springfield when your propeller
broke. We have determined from the
picture you sent that the 3 HP motor was
one that we sold over five years ago, and
we no longer stock that model. Of course a
five-year-old motor is beyond any warranty
period, so we will not be able to replace
the blade. However, we do carry a large
stock of universal propellers, which we
offer at reasonable prices. Please come by
the store and we will be pleased to help
you.