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Progressive Office Automation (Pty) Ltd
2 Bloukranz Street
Highveld Ext 2
Centurion
0157
30 October 2009

Mrs Tanya Ndou
Office Manager
Corporate Secretarial Services cc
P O Box 789
Pretoria
0001

Dear Mrs Ndou
Tishimolto M 580 photocopier
I was very concerned to read your letter of 26 October 2009 dealing with the issue of your
newly acquired printer not being able to reproduce documents in colour. As someone who
values your business,
I have given our technician, Thabo Mabuzo, instructions to come and investigate the
problem as the equipment in question is definitely capable of printing in colour.

In the meantime you can make use of our equipment to print your documents. We will come
and collect and deliver your copying work. Also, we will reduce your October lease bill by10
percent for the inconvenience you have suffered.
Thank you for your patience.
Yours sincerely,
(Signature here)
Ms Zanele Moloi
Manager