Free adjustment letter 12Free adjustment letter 12Free adjustment letter 12
Download the document to the computer for easy use
There are more pages to preview,Read on

Guffey Mary Ellen. Business Communication: Process and
Product. Wadsworth Publishing Company, Belmont,
California, 1994.
Оглавление
Direct Request Letters...............................................................................1
Reply Letters..............................................................................................7
Indirect Letters.........................................................................................14
Direct Request Letters
Many, of your business request letters will fall into three categories:
(1) asking for information or action, (2) placing orders for products, or (3)
making a claim requiring adjustment when something has gone wrong.
I. Requesting Information and Action
The majority of your business letters will request information or
action. Suppose you have questions about a payroll accounting service
your company is considering or you need to ask a customer to supply
missing data from an order. For these direct messages put the main