Free adjustment letter 04Free adjustment letter 04Free adjustment letter 04
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Answering the letter of
complaint, accepting or rejecting
it.
Useful Expressions
Acknowledging receipt of a complaint letter

Thank you for your letter of … regarding / concerning / in connection with …
I refer to your letter of … about / relating to …

Apology for the error or fault



We must apologise for …
We sincerely apologise for …
Please accept our apologies for …
I would like to apologise for the error made by our company in (verb+ing)

Accepting the Complaint

We agree that the usual high standards of our products / services were not met in
this instance.

A short explanation of the fault

Introductory phrase
o As a result of our investigation, we found that... (Not: After our
investigation...)
Causes
o The error was caused by … / was due to …
o Apparently, the problem was the result of … / resulted from …
o The cause of / reason for the mistake was …
Effects
o As a result …
o This led to …
o Consequently …
Solutions
o We have modified / changed our .