Free claim letter  39
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[Your Name]
[Street Address]
[City, State, Zip Code]
[Your Contact information]


[Company/supplier's address]
[Street Address]
[City, State, Zip Code]

Dear Sir/Madam,
[Reference: order number]
On [insert date of purchase, month/day/year], I [bought/placed an order for] a [insert item
purchased] and this was delivered to me on [insert date received, month/day/year]. I have
discovered that the [name of item] has the following damage: [add details of the damage].
The Consumer Rights Act makes it an implied term of the contract that goods I receive must be of
satisfactory quality, and for the reasons stated above, they are clearly not.
As you are in breach of contract, I am entitled to [a refund/have the item repaired/ have the item
replaced] and I would request that you confirm by [set a reasonable deadline appropriate to the
specific situation, month/day/year] that you will do this.
I also require you to confirm whether you will arrange for the [name of item] to be collected or