Free claim letter  20Free claim letter  20Free claim letter  20
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PART TWO - USE IN CASE OF CLAIM
CLAIM INSTRUCTIONS

TAKE ACTION IMMEDIATELY
1.

Should the goods show signs of having been damaged or you have not been able to inspect
them, the consigner's receipt/delivery note indicating "WITH RESERVE" must be immediately
signed.

2.

Then assess your Iosses/damages (roughly). Note that claim up to USD 2,000 for damage or
non delivery, shall be settled without survey requirements but on production of the document
of transit (Bill of Lading, Airway Bill, Land carrier's Waybill, packing Iist, delivery note). A copy
of the claim filed against the consigner of the shipment and reply if available, photographs, an
estimate/receipt for the repair costs (or statement of not repairability on letterhead) and a
declaration of the forwarding agents or, in its absence, a declaration from the local UNDP
Resident Representative or FAO Representative in support of the claim.

3.

Claim from USD 2,000 for damages or non delivery and above shall be settled on producti