Free cancellation letter 26Free cancellation letter 26
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The following sample letter should be used in the case of flight cancellation, in order to claim for
compensation according to Regulation 261/2004/EC establishing common rules on compensation
and assistance to passengers in the event of denied boarding and of cancellation or long delay of
When the cancellation is not due to extraordinary circumstances, passengers have the right to be
either rerouted on an alternative flight or reimbursed of the cost of the original ticket, apart from
receiving proper assistance when at the airport, as foreseen by law (meals, refreshments, telephone
calls and – if necessary – hotel accommodation and transport from/to the airport). Moreover,
passengers have also the right to receive compensation, which amount is closely related to the
distance covered by the flight (from 250 € up to 600 €).
Should the cancelled flight being part of a package travel, claimants must address their complaint
both to the air carrier and to the travel agency (or the t