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Complaints handling policy
For both Private and NHS Patient
In this practice we take complaints very seriously indeed and try to ensure that all our patients
are pleased with their experience of our service. When patients complain, they are dealt with
courteously and promptly so that the matter is resolved as quickly as possible. This procedure
is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be
handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and
sensitive way.
1.

The person responsible for dealing with any complaint about the service which we provide is Valerie
Maguire
2. You can complain in the way that best suits you. This can be face to face, on the telephone, in a letter or
by email. You should try to provide details of
 How or what you are complaining about
 Where and when the event that caused your complaint happened: and
 If possible, what yo