Free acknowledgement sample 12
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Customer Complaints Handling Policy Guidelines
Sample acknowledgement letter to customer complainant
Dear [NAME]
I refer to information provided by you/your son/your daughter, [child’s name], to
[name], [position], regarding (complaint).
The matter has been referred to me and I propose to deal with it by (outline
process).
You will be contacted in due course.
If you require further information, please contact me on (telephone number).
Yours sincerely

[name]
(title)
[date]