Software Maintenance & Support AgreementSoftware Maintenance & Support AgreementSoftware Maintenance & Support Agreement
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Software Maintenance & Support Agreement
This agreement (“Support Agreement”, “Software Assurance”, “Agreement”) is for the purpose
of defining the terms and conditions under which Technical Support, Maintenance and Software
Upgrades will be provided by Albanese Consulting (“ALBX”, “Vendor”) to the undersigned
organization (“Customer”, “Client”) for the support of Software (“Software”).

Overview
Software Assurance is an annual subscription that includes: Technical Support, Maintenance and
Software Upgrades.

Support Fees
Customer agrees to pay a fee of $299/year for each user license. Payment for each renewal term
shall be due within thirty (30) days of the renewal date at the Vendor’s current price for a support
agreement.

Non-Support Agreement Customers
Customers not engaged in a current Support Agreement contained herein, may only obtain
technical support at a cost of $199 per incident and software upgrade licenses at $499/per user.

Taxes
All fees under this