Document Version 1.1
Software Maintenance & Support Agreement
This agreement (“Support Agreement”, “Software Assurance”, “Agreement”) is for the purpose
of defining the terms and conditions under which Technical Support, Maintenance and Software
Upgrades will be provided by Albanese Consulting (“ALBX”, “Vendor”) to the undersigned
organization (“Customer”, “Client”) for the support of Software (“Software”).
Software Assurance is an annual subscription that includes: Technical Support, Maintenance and
Customer agrees to pay a fee of $299/year for each user license. Payment for each renewal term
shall be due within thirty (30) days of the renewal date at the Vendor’s current price for a support
Non-Support Agreement Customers
Customers not engaged in a current Support Agreement contained herein, may only obtain
technical support at a cost of $199 per incident and software upgrade licenses at $499/per user.
All fees under this