Service Level Agreement for IT Services (ITS)Service Level Agreement for IT Services (ITS)Service Level Agreement for IT Services (ITS)
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Service Level Agreement for IT Services (ITS)
The mission of ITS is to provide high quality and reliable central Communications and
Information Technology (C&IT) services that are cost-effective, based on best practice,
and meet the requirements of College staff and students engaged in teaching &
learning, research and administrative activities. The strategic context for the provision
and development of central C&IT services is provided by the College's
Communications & Information Technology, eLearning and Information Strategies,
along with the ITS strategic and operating plans.

Objective of the Agreement
The purpose of this Service Level Agreement is to describe the key services we
provide and the quality standards we have agreed with our service users in terms of
service delivery.
This Agreement sets out


the services we provide to the students, Schools, other internal departments
and external partners
the overall standard which we aim to achieve in the provision of our servi