Job Description Template 3
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Job Description Form

Location: Atlas Systems office in Virginia Beach, VA
Job title: Customer Service Agent

Pay grade: 4

Reports to: Genie Powell

Title: Chief Customer Officer

Type of position:
Full-time
Part-time
Maximum Hours _____
Overtime allowed _____
Intern

Level/Grade:
Administrative
Classified

Exempt
Non-exempt

Overview of Position
A customer service agent contributes to Atlas Systems' success by providing exceptional and responsive
customer service and technical support to customers on all Atlas products. Occasionally this position provides
onsite or online consultation for Atlas products, including staff training. Atlas expects all staff to perform in a
professional, courteous and cooperative manner while assuring complete customer satisfaction with Atlas
services.
Primary Tasks





Acts as a liaison and problem solver for assigned licensees for all Atlas products, coordinating with
documentation, marketing and development staff as needed.
Provides technical